1. Return Window

• Consumers (Personal Use): You have 14 days from the date of delivery to notify us of your intent to return an item for any reason under the Consumer Contracts Regulations.
• Business Customers (Trade): Returns are at our discretion. Please contact us within 7 days of delivery. Approved business returns may be subject to a restocking fee.

2. Eligibility & Condition

• Items must be unused, in the same condition you received them, and in the original packaging.
• Exceptions: Customized, made-to-order equipment, or hygiene-sealed items (once opened) are non-returnable unless faulty.

3. Return Shipping Costs

• Faulty or Damaged Goods: CaterX will cover the cost of return shipping or provide a free replacement.
• Change of Mind: The customer is responsible for paying the return shipping costs. Original shipping costs are non-refundable.

4. Refund Process

• Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 14 days of us receiving the returned goods.
• A credit will automatically be applied to your original method of payment. Please note that banks may take additional time to post this to your account.

5. How to Initiate a Return

To start a return, please contact our support team with your order number: