Information questions

Frequently Asked Questions

How long does delivery take?

We process orders within 1–2 business days. Once dispatched, standard transit time is 3–7 business days. You can expect your equipment to arrive within 4–7 business days total. You will receive a tracking link as soon as your order leaves our warehouse.

Is delivery really free?

Yes! we offer fast and free delivery on all orders over £200+VAT within mainland UK. For orders under £200+VAT is there is a small fee of £19.99+VAT

What is your return policy?

Customers may return goods at their own expense and transport risk for a refund, provided the products are unused and remain in their original packaging ,Please see our Return & Refund Policy link for full details.

Does the equipment come with a warranty?

Every product we sell comes with a 12-month manufacturer parts warranty as standard. If a part fails due to a manufacturing defect within the first year, we will provide a replacement part at no cost to you.

Are your prices inclusive of VAT?

Transparency is important to us. While we serve many VAT-registered businesses, all prices on our website are clearly shown both excluding and including VAT so there are no surprises at checkout.

Where are you located? Can I collect my order?

Our main office is located at Unit K, Mode Wheel Rd S, Salford, M50 1DG. we do not offer a public collection counter at this time.

Information about us

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