Cookies and Privacy Policy

1. Introduction

Welcome to CaterX (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.caterx.co.uk and use our services.

By using our website, you agree to the use of cookies and the processing of your personal data as described in this policy.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number, and company details when you create an account, contact us, or place an order.
  • Billing and shipping addresses.
  • Payment details (processed securely by our payment providers).
  • Any communication you send to us via email, chat, or customer support.

2.2 Non-Personal Information

  • Browser type and version.
  • Device type, operating system, and IP address.
  • Pages visited, time spent on our website, and referral sources.

3. How We Use Your Information

  • Fulfill your orders and provide customer support.
  • Improve our website, products, and services.
  • Send you order updates, promotions, or newsletters (you can opt out at any time).
  • Detect and prevent fraud or security threats.
  • Comply with legal obligations.

4. Cookies Policy

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website. They enable functionality, track website usage, and allow us to tailor content and advertising.

4.2 Types of Cookies We Use

  • Essential Cookies – Required for website functionality, such as enabling secure logins and shopping cart features.
  • Analytics Cookies – Help us track website traffic and user behavior to improve our services (e.g., Google Analytics).
  • Marketing Cookies – Used to personalize advertisements and promotions based on your browsing behavior.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

5. How We Protect Your Data

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure encryption, firewalls, and access controls to safeguard your information.

6. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Payment processors to facilitate transactions securely.
  • Delivery and logistics providers to ensure order fulfillment.
  • Legal authorities if required by law.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request a copy of the information we hold about you.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are violated.

To exercise any of these rights, please contact us at [insert email].

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and continued use of our website signifies your acceptance of these updates.