We aim to ensure all product images and descriptions are as accurate as possible. However, please note that images are for illustrative purposes only. In some cases, colors, dimensions, or features may vary slightly due to updates or manufacturing changes. We recommend reviewing the full product description before placing your order.

Your sales receipt will be sent to your registered email address once your order has been confirmed. If you haven’t received it, please check your spam/junk folder. For any issues, feel free to contact us at info@caterx.co.uk.

Returns are accepted within 14 days, provided the items are unused and in their original packaging. A 25% restocking fee will apply, along with return shipping costs. To initiate a return, please request a return form from our customer support team.

Yes, we regularly replenish stock based on demand. If an item you ordered is out of stock, we’ll contact you to offer a suitable replacement, refund, or store credit. For updates on specific items, feel free to email us.

We deliver across England, Wales, Scotland, Northern Ireland, and the Channel Islands. Some areas may incur additional charges or require customs information (e.g., EORI number). Please confirm your delivery zone eligibility at checkout.